Returns & Exchanges
We want you to love your FRIENDS NYC finds, but if something isn't right, we accept returns on most items within 30 days of delivery. Please ensure items are in their original, unused condition with all packaging intact to qualify for a refund.
Initiate Your Return
Visit our online return portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely pack the items in their original packaging, ensuring all tags are attached and the product is protected for transit.
Ship It Back
Print your prepaid shipping label, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing